2010-08-02 - The Napa service center supports all power products.
On July 28, 2010, over 80 people attended the Napa, California Service Center open house. Attendees were able to view exhibits on topics such as circuit breaker maintenance and refurbishment, roll-in replacement and cradle-in-cradle breaker solutions, relay services, arc flash mitigation relay retrofits, Circuit Breaker Sentinel condition monitoring, remote racking, and transformer services. The Napa Service Center coordinated the entire spectrum of ABB's Power Products service teams with representatives from transformer services, and low, medium, and high voltage service. "It is a great opportunity to demonstrate that we can work seamlessly together as one team and to provide the combined service capability on the West coast," said Gary Highley, service center manager.
The Napa Service Center is an ISO 9001 certified shop and brings additional capabilities including field services, equipment assessments, relay panel assembly, and large project management. Customers were able to see recently completed relay panels and in-process breaker refurbishments while on their tour of the facility. Currently, in process are a series of modular protection and control buildings for substation automation. With all of this combined capability, we should see a strong growth of ABB's service presence on the west coast.
"The customer open house event was very professionally prepared by our ABB service team. Customers left highly impressed with ABB's capabilities and I trust this will be reflected in the future order intake and new business opportunities for ABB service on the west coast," said Robert Kowalik, operation excellence manager for Power Products Medium Voltage, North America. "In a difficult economic environment like today, events like this are a great benchmark on how to approach customers and introduce ABB's capabilities to new markets. Congratulations to the entire service team and let's stay focused on winning new customers through great quality and flawless execution of projects."
With dedicated project managers, "The Napa service center is dedicated to making it easy for our customers to do business with us, and to know the status of their projects at all times," said Highley. "We measure our performance from the customer's perspective. We want to ensure the customer gets a quality job every time and that we continually drive improvement in both our processes and our customer interactions."